Refund and Return Policy

We have a 90-day return policy, which means you have 90 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To request a return, you can contact us at hello@bowerbirdcreations.com.au. If your return is accepted, we will send you the instructions on how and where to return your item. Items sent back to us without first requesting a return will not be accepted. We reserve the right to decline refund requests that are based on a 'change of mind'.

Unfortunately, we cannot accept returns on sale items or gift cards.

You can always contact us for any return questions at hello@bowerbirdcreations.com.au.


Damages and issues


Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

 

Refunds


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.